Front of House

Concierge Services in Birmingham

A staffed, professional front desk for residential blocks, build to rent and student accommodation across Birmingham and the West Midlands: the first point of contact for residents, visitors and contractors.

Request a Quote

What Our Concierge Teams Do

The first point of contact for your building.

Front desk and resident services

A visible, welcoming presence in the lobby. Residents’ queries are dealt with or passed to the right person, and nothing is left unanswered.

Visitors, contractors and deliveries

Visitors and contractors are signed in and out in line with your site rules, and parcels are received, recorded and released to the right resident.

Building checks and patrols

Regular walks of communal areas, car parks, bin stores and plant room doors, with defects and hazards reported as they are found.

Reporting and escalation

A written occurrence report for every shift, and an incident report whenever something out of the ordinary happens, sent to the managing agent so there is a clear record.

What's Included

Cover built around your building.

Staffed front desk for the hours you need: daytime, evenings, weekends or round the clock.
Meet and greet for residents, visitors and prospective tenants.
Visitor and contractor sign-in, and permit checks where your site rules require them.
Parcel and delivery handling with a written log.
Key and fob control to your procedures.
Communal area patrols and defect reporting.
Daily occurrence reports and incident reports.
Support during move-ins, fire alarm activations and lift or access faults.
Handover notes between shifts so nothing is lost.

Why Managing Agents and Operators Use MK One

A front desk you can rely on.

Consistent faces

A settled team that knows your building, your residents and your rules.

Everything written down

Shift reports and incident reports give you an audit trail you can rely on when a resident, insurer or freeholder asks what happened.

One accountable partner

The same company can provide security, communal cleaning, maintenance and decoration, so issues found at the desk are closed, not just reported.

Supervised

A named manager you can reach, and cover arranged when a team member is away.

Local

Based in Birmingham and working across the West Midlands.

Client Feedback

What our clients say.

“

MK One were introduced to us by an extremely important client, they took on the security management of three of our flagship developments and the level of professionalism has been brilliant. MK One will definitely continue to be our preferred supplier for any of our security needs in the future.

Rohan Khosla

Head of Residential Property Management, KWB Property Management Ltd

Who We Work With

For residential buildings of every kind.

Managing agents, freeholders and resident management companies, build to rent and student accommodation operators, and developers opening new residential buildings.

Common Questions

Concierge FAQs.

What hours can you cover?

We build the rota around the building: weekday daytime, evenings and weekends, or continuous cover. Tell us the hours you need and we will price them clearly.

How do you price concierge services?

By the hour, for the hours of cover agreed. Every quote shows the subtotal, VAT at 20% and the total, and is valid for 14 days.

Can you take over from an existing provider?

Yes. We plan the handover with you so cover is continuous and the team is briefed on the building before the first shift.

Do your concierge staff also provide security?

Many buildings combine the two roles. We agree the duties with you at the start and staff the desk accordingly. Any role that includes licensable security activity is filled by an SIA-licensed officer.

Which areas do you cover?

Birmingham and the wider West Midlands.

Download our Capability Statement (PDF)